Customer Care Specialist – Remote (Ukraine)

About the role

As a Customer Care Specialist at Preply you will act as a true Customer Advocate, guiding and supporting users throughout their experience on the platform. The role is fully remote and open to candidates based in Ukraine.

Key responsibilities

• Answer customers’ questions and resolve any issues they encounter.
• Identify problem areas, flag them to the relevant team and ensure customer satisfaction.
• Collect and track user feedback, working closely with product teams to improve the service.

Required profile

• Previous experience providing support through live chats.
• Fluency in English with strong written and verbal communication skills.
• Strong technical and analytical abilities, able to propose proactive solutions.
• Customer‑centric, empathetic mindset with excellent listening skills.
• Ability to work collaboratively in a team and focus on delivering simple, fast results.
• Passion for learning and self‑improvement.

What we offer

• Fully remote work with flexible scheduling.
• Monthly rotating schedule of 9‑hour shifts and a minimum 11‑hour rest gap.
• Ongoing trainer support beyond onboarding to set you up for success.
• Written‑only communication (no phone calls) via chat, email and social channels.
• Dynamic environment with clear KPIs and reasonable goals.