Remote Customer Support Agent (Ukraine)

About the role

Join Preply’s Customer Support Squad to guide and support users across the platform, resolve their issues, and act as a true Customer Advocate. This remote position is based in Ukraine and offers a dynamic, fast‑paced environment focused on learner success.

Key responsibilities

• Answer customers’ questions and resolve any issues they may be facing.
• Identify problem areas and flag them to the concerned team.
• Ensure customer satisfaction by collecting and tracking user feedback.
• Work closely with product teams to resolve issues and share customer feedback.

Required profile

• Previous experience providing support through live chats.
• Fluency in English.
• Strong technical and analytical skills.
• Ability to provide proactive and innovative solutions.
• Outstanding written and verbal communication.
• Customer‑centric, empathetic mindset with excellent listening skills.
• Ability to focus on simple solutions that deliver fast results.
• Passion for learning and self‑improvement.
• Computer with i5 or i7 processor, 16 GB RAM, 256 GB SSD.
• Internet connection of at least 30 Mbps.
• Must be based in Ukraine.