24‑Hour Call Center Operator – Shift Work

About the role

We are looking for a 24‑hour shift Call Center Operator to join the Otisline team in Kyiv. The operator receives and processes all customer applications related to Otis elevators, escalators and related equipment, ensuring no request is missed.

Key responsibilities

• Answer incoming calls from homeowners, building representatives and residents, and record each request in the office PC using the prescribed form.
• Forward the request to the on‑duty mechanics or territorial service department within 2‑3 minutes of receipt.
• Monitor the progress of the work order, checking that passengers are rescued within 30 minutes (or 60 minutes for longer incidents) and that equipment is restored within the defined time limits (2 hours or 4 hours).
• Collect feedback from mechanics on fault resolution and update the system accordingly.
• Generate shift, monthly and ad‑hoc reports on equipment downtime, critical assets and service performance.

Required profile

• Must process 100 % of received applications without skipping.
• Ability to redial missed numbers within 2‑3 minutes.
• Accurate data entry and strict adherence to time‑bound hand‑over procedures.
• Capacity to work a 24‑hour shift followed by three days off.

Required skills

• Remote control of elevator equipment according to manufacturer instructions.
• Proficient use of office PC for data entry and report generation.