Customer Care Expert (German speaker)

About the role

This full‑time position works Monday‑Friday, 09:00‑18:00. As a Customer Care Expert at Wix you will help millions of users worldwide turn their online ideas into reality, providing assistance through calls, chats and email.

Key responsibilities

• Provide care to users via phone, chat and email, addressing their questions and issues.
• Understand each user’s business goals, uncover needs and guide them through their Wix journey.
• Help users solve problems while suggesting additional features and tools to achieve their objectives.
• Analyze user behavior and content relevance to gauge impact on satisfaction.
• Develop and maintain positive customer relations and overall satisfaction.
• Influence and improve support processes to ensure the best possible user experience.
• Collaborate with product, engineering and other departments to align on user needs.

Required profile

• Fully proficient in German and intermediate English.
• At least 1 year of customer service experience in any industry.
• Proactive problem‑solver who can work independently and take initiative.
• Passionate about helping others succeed and curious about user motivations.
• Strong communication skills for thoughtful and effective problem resolution.
• Fast learner with a can‑do attitude and a willingness to explore new technologies.