Junior HR Advisor

About the role

Hitachi Digital, a digital transformation company within the Hitachi Group, is hiring a Junior HR Advisor in Kyiv. The team supports employees across the EMEA region and acts as the first point of contact for HR-related inquiries, guiding employees through benefits, leave management, employee changes and offboarding. As a Junior HR Advisor you will handle employee HR requests submitted through Jira and other support channels, resolving most of them yourself and escalating complex cases.

Key responsibilities

• Provide guidance on benefits, leave management, employee changes, offboarding and HR policies, and help employees use HR self-service tools
• Manage cases from initial intake through resolution, ensuring accurate, timely support in line with agreed service levels
• Work with internal stakeholders and subject matter experts to resolve requests and escalate complex ones when appropriate
• Support HR processes across the EMEA region, contribute to process improvements, maintain HR documentation and ensure consistency and accuracy across HR operations

Required profile

• At least 1 year of professional experience in a similar HR support, HR Operations or HR Shared Services role
• Experience supporting HR processes across multiple European countries is preferred
• Strong written and verbal communication skills in English; additional languages are an advantage
• Excellent customer service, communication and interpersonal skills
• Ability to assess employee needs, investigate issues and provide effective resolutions
• Strong organisational skills, able to manage multiple priorities while meeting SLAs and deadlines
• Proactive mindset, ownership and attention to detail in a diverse, multicultural, fast-paced environment

Required skills

• Experience with HR systems such as Workday, Oracle, Jira or similar platforms
• Good knowledge of Microsoft Office, particularly Excel