Senior CX Specialist - Expansion

About the role

Join Preply’s Customer Experience squad to shape the user journey as the company expands into new geographies and subject areas. You will own the CX foundation for each launch, turning data and insights into actionable improvements.

Key responsibilities

• Own and improve CSAT, contact rate and other experience metrics for learners and tutors across expansion markets.
• Define, document and maintain policies, end‑to‑end journeys and processes that support new geographies and subjects.
• Lead cross‑functional programs from scoping to impact tracking, coordinating Product, Growth, Customer Care, Supply Operations and Localization.
• Drive go‑to‑market readiness, flag risks early and run post‑launch reviews to feed back into future expansions.

Required profile

• 4+ years in strategy, operations, consulting or high‑growth tech roles with a proven record of leading cross‑functional initiatives.
• Strong analytical mindset, capable of root‑cause analysis and translating insights into business recommendations.
• Excellent program and project management, stakeholder management and communication skills.

Required skills

• SQL
• BI tools (e.g., Looker)

What we offer

• Open, collaborative and diverse culture with a generous monthly lesson allowance.
• Competitive financial package including equity, health insurance and relocation support to Barcelona.
• Access to mental‑health platforms, Gympass wellness centers and a learning & development budget.