Customer Operations Specialist

About the role

Clario is looking for a Customer Operations Specialist to join its fast‑growing B2C mobile product team. You will work side‑by‑side with an AI support agent and internal tools to handle customer inquiries across chat, email, social media, and app store reviews, turning feedback into product improvements.

Key responsibilities

• Monitor and manage the AI support agent’s daily performance, stepping in for complex cases and creating automated workflows.
• Provide live chat and email support, addressing account, subscription, payment, and product questions.
• Engage with users on Facebook, Instagram, App Store, and Google Play, maintaining helpful and respectful conversations.
• Investigate issues using internal platforms, reproduce bugs, document findings, and coordinate resolutions with product and engineering teams.
• Identify recurring problems and sentiment trends, sharing actionable insights with relevant departments.
• Own each support ticket through resolution and follow‑up with the customer.

Required profile

• Warm, clear‑communicating, and curious personality.
• Comfortable with technology and able to make sound judgments quickly.
• Relentless focus on delivering the right outcome for customers.

Required skills

What we offer

• Opportunity to work with cutting‑edge AI tools and a global product used by millions.
• Collaborative environment that values creativity and continuous improvement.