Customer Support Representative – Ukraine

About the role

You will assist customers in Ukraine, Kazakhstan and other countries with pre‑sales and post‑sales matters, working closely with Area Sales Managers and Application Engineers to strengthen relationships.

Key responsibilities

• Assist customers in Ukraine, Kazakhstan and other markets with pre‑sales and post‑sales inquiries.
• Create quotations and ensure smooth order processing through accurate data entry.
• Support the EU marketing team by adapting marketing tools for the local market.
• Assist the sales team at customer events and fairs, handling on‑site logistics.
• Maintain the CRM customer database, ensuring data quality and regular updates.
• Perform general office management tasks, including shipping of goods.

Required profile

• Completed commercial education with several years of sales‑support experience.
• Excellent communication skills and a service‑oriented attitude.
• Independent, organized, committed and a strong team player.
• Confident phone manner and good knowledge of Microsoft Office.
• Fluent in Ukrainian, English and Russian.

Required skills

• Proficiency with Microsoft Office applications.
• Experience in CRM data entry and maintenance.

What we offer

• A culture based on trust, personal freedom and individual responsibility.
• Flexible working time management, free lunch and other work‑life balance benefits.