Technical Support Engineer for Drone Platform

About the role

Intelic is looking for a Technical Support Engineer to be the first point of contact for users of its Nexus drone platform. The role is hybrid, based in Kyiv with occasional trips across Ukraine when remote resolution is not possible.

Key responsibilities

• Assist Nexus users via WhatsApp, Signal, phone and email with installation, configuration, updates and network connectivity.
• Diagnose issues remotely, reproduce problems, and differentiate user errors from genuine bugs.
• Escalate bugs to developers with detailed reports including steps, logs, screenshots and environment details.
• Maintain a Ukrainian‑language knowledge base and log every request in the ticketing system.
• Test new Nexus releases on Ukraine‑specific setups before rollout.

Required profile

• 2+ years of experience in technical support, IT helpdesk or system administration.
• Hands‑on experience with drones, ground‑control software, telemetry or radios.
• Fluent Ukrainian and at least intermediate written English.
• Readiness for irregular hours, on‑call or weekend duty on rotation.

Required skills

• PX4 and/or ArduPilot familiarity
• Basic Linux usage and log analysis
• Jira or similar ticketing system
• Networking knowledge: IP addressing, ports, Wi‑Fi, VPN, basic routing

What we offer

• Full‑time official employment with hybrid work model
• 25 vacation days and travel reimbursement
• Opportunity to work with leading engineers and defense experts