Junior Support Engineer

About the role

We are seeking a Junior Support Engineer to provide hands‑on technical support for our SaaS platform. The role involves troubleshooting client issues, working with integrations, and collaborating with internal teams while following US Central Time hours.

Key responsibilities

• Provide technical support and troubleshoot complex client issues.
• Investigate integrations, APIs, data feeds, and client‑side applications.
• Work with HTML, CSS, and JavaScript to resolve front‑end problems.
• Analyze data to identify and fix technical issues.
• Collaborate with Engineering, Product, Customer Success, and other teams.
• Perform testing and quality assurance for client solutions.
• Maintain and update technical documentation.

Required profile

• 2+ years of experience in Technical Support, Application Support, or Support Engineering.
• Strong problem‑solving and analytical skills.
• Ability to explain technical concepts clearly to both technical and non‑technical stakeholders.
• Good English communication skills (B2+).
• Willingness to work US Central Time schedules.

Required skills

• HTML
• CSS
• JavaScript
• SQL (optional but a plus)
• XML (optional but a plus)
• APIs