ICT Specialist – Odesa (ICRC)

About the role

The International Committee of the Red Cross is seeking an ICT Specialist to join its Odesa team. The role involves installing, maintaining and managing ICT systems while providing first‑ and second‑level support to users.

Key responsibilities

• Enforce use of the ICRC service portal for ICT requests and incident reporting.
• Process user requests and incidents, monitor status and ensure timely resolution.
• Maintain accurate ICT inventory and participate in regular physical checks.
• Diagnose equipment issues, decide on on‑site repair, external service or disposal following SOPs.
• Support basic cybersecurity tasks, monitor threats and report incidents.
• Install, configure, maintain and repair hardware (desktops, laptops, printers), network infrastructure (LAN, SD‑WAN, wireless APs) and telecom equipment (VHF radios, Starlink terminals, satellite phones, unified communications).

Required profile

• Ukrainian citizenship or permanent residence in Ukraine.
• Bachelor’s degree in IT, electronics, computer science, telecommunications or a related field.
• 3–4 years of troubleshooting experience in IT, telecommunications or help‑desk environments.
• Fluent in English and Ukrainian (spoken and written).
• Self‑motivated, team‑oriented and committed to humanitarian principles.

Required skills

• Hardware installation and repair (desktops, laptops, printers).
• Network configuration (LAN, SD‑WAN, wireless access points).
• Operation of telecom equipment (VHF radios, Starlink terminals, satellite phones, unified communication devices).
• Power backup systems management (batteries, inverters).
• Service portal usage and incident management.
• Inventory management and equipment diagnostics.
• Basic cybersecurity monitoring and user awareness.

What we offer

• Employment contract under Ukrainian labour law with flexible working arrangements.
• Competitive gross salary between UAH 60,800 and UAH 80,175 per month.
• Medical insurance for employee and dependent family members.
• 20 days of paid annual leave and comprehensive onboarding.
• Convenient office location in the city centre.