Customer Support Agent – Remote (Ukraine)
preply · Kyiv
Job description
About the role
Join Preply’s Customer Support Squad to guide and support users across the platform, handling issues through written communication and ensuring a seamless learning experience.
Key responsibilities
- Answer customers’ questions and resolve issues via chats, emails, and social channels.
- Identify problem areas and flag them to the relevant internal teams.
- Collect and track user feedback to ensure customer satisfaction.
- Collaborate closely with product teams to address technical problems and share insights.
Required profile
- Previous experience providing support through live chats.
- Fluency in English (written and verbal).
- Strong technical and analytical abilities.
- Proactive, innovative problem‑solving mindset.
- Customer‑centric, empathetic attitude with excellent listening skills.
- Ability to focus on delivering simple, fast solutions.
- Passion for learning and self‑improvement.
Required skills
- Live chat support experience.
- Strong technical and analytical skills.
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Published 19 hours ago
Expires 1 month from now
3 views · 0 interested
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preply
Kyiv