Technical Support Engineer
Helpware
Job description
About the role
We are seeking a Technical Support Engineer to provide hands‑on support for our SaaS platform. The role involves troubleshooting complex client issues and collaborating with internal technical teams.
Key responsibilities
- Provide technical support and troubleshoot complex client issues.
- Troubleshoot integrations, APIs, data feeds, and client‑side applications.
- Work with HTML, CSS, and JavaScript.
- Analyze data to identify and resolve technical issues.
- Collaborate with Engineering, Product, Customer Success, and other teams.
- Perform testing and quality assurance for client solutions.
- Maintain and update technical documentation.
Required profile
- 2+ years of experience in Technical Support, Application Support, or Support Engineering.
- Strong problem‑solving and analytical skills.
- Ability to explain technical concepts clearly to both technical and non‑technical stakeholders.
- Good English communication skills (B2+).
- Prefer candidates with a technical support background rather than pure customer service.
Required skills
- HTML
- CSS
- JavaScript
- SQL (optional)
- XML (optional)
- APIs
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Published 14 годин тому
Expires за 1 місяць
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