Customer Support Engineer – Level 1

About the role

Join a dynamic team supporting Skyvia’s no‑code SaaS platform, helping customers across more than 200 connectors with high‑quality written and chat communication.

Key responsibilities

• Handle customer inquiries through tickets in Zoho Desk, ensuring high‑quality written communication.
• Provide support via chats and forum posts, follow corporate technical support standards, and search internal and external resources for solutions.
• Identify gaps in documentation, create bug reports, feature requests, and maintain knowledge‑base articles.
• Collaborate with Tier 2 Support, development team, and manager on complex issues and monitor SLA compliance.

Required profile

• 2+ years experience in customer support or a similar role.
• Upper‑intermediate English (written and spoken) and strong attention to detail.
• Proactive mindset, ability to work independently and as part of a team.

Required skills

• Zoho Desk
• Jira
• Confluence
• Basic SQL
• APIs
• ETL concepts

What we offer

• Option to work from home or office (hybrid).
• 19 vacation days (pro‑rata) and 15 sick days per year.
• Comprehensive medical insurance for employees, families and abroad.
• Free English classes and online learning workshops.
• Career growth through promotions and rotations.