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Skills
Experience
Operations Officer
VFS Global
2025-08 - 2026-07
Managed day‑to‑day operations ensuring accuracy and compliance with service standards. Handled applicant processing, documentation control and performed quality checks. Coordinated with team members to streamline workflows and improve service delivery, resulting in higher processing efficiency.
Recruitment and Data Management Intern
2Peerfect / Ed Tech
2024-01 - 2024-06
Coordinated with managers to collect and manage recruitment data, optimizing candidate tracking processes. Utilized Excel and data visualization tools to produce dashboards for hiring metrics. Supported the HR team in improving data quality and reporting accuracy.
Evaluation Project for Higher Education Institutions
ANEAQ (collaboration)
2023-01 - 2023-12
Designed an evaluation grid aligned with the national framework and collaborated with ANEAQ to define quality criteria. Analyzed collected data and formulated actionable recommendations for higher‑education institutions. Delivered a comprehensive report to stakeholders.
Human Resources Management Intern
Clever Zone
2021-09 -
Monitored administrative aspects of employee records and managed internal training programs. Assisted in HR reporting and supported the coordination of staff development activities.
Telecounselor, 'CPF' product
Clever Zone
2021-07 - 2021-09
Managed outbound calls to promote the company's CPF product, presenting features and benefits to potential clients. Achieved target call volumes and contributed to sales pipeline growth.
Internship: Economics Teacher
Lycée Mohamed Errafii
2021-02 - 2021-05
Prepared and delivered economics lessons for high‑school students, developing tailored educational materials. Monitored and evaluated student progress, and drafted a qualifying high‑school project proposal.
Education
Master in Measurement and Evaluation in Education and Training (M2 level completed)
Languages
Arabic
fluent
French
fluent
English
fluent
Last updated: 2 місяці тому