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5 years of experience

Skills

Customer Service Excellence Food & Beverage Service Event & Conference Service Housekeeping Operations Laundry & Linen Management Hygiene & Safety Compliance POS Systems Inventory Control Upselling Teamwork Multitasking

Experience

Service Area Attendant / Waitstaff

Lake Naivasha Sawela Lodges

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Provided professional food and beverage service in high‑volume environments, maintaining clean and fully stocked service stations. Prepared tables, buffets and beverage areas, ensuring fast and efficient service during peak hours. Delivered excellent customer service, enhancing guest satisfaction and working effectively within a multicultural team. Assisted in banquet and conference service when required.

Food & Beverage Attendant

Lake Naivasha Sawela Lodges

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Served over 200 guests per shift in high‑volume settings, providing professional dining service to corporate and VIP guests. Ensured strict adherence to allergen and dietary requirements with zero incidents. Reduced service delays by 25 % through efficient beverage station management and enhanced guest satisfaction through strong communication and engagement.

Conference & Events Service

Safari Park Hotel

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Set up and arranged conference halls, banquet layouts and event spaces, delivering food and beverage service during conferences and private events. Supported event production, including equipment setup and breakdown, and maintained smooth service flow during high‑capacity events. Ensured cleanliness and organization before, during and after events, collaborating with teams to deliver seamless guest experiences.

Linen Keeper

Lake Naivasha Sawela Lodges

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Managed linen inventory, stock control and distribution to various departments. Conducted regular stock‑taking and maintained accurate inventory records. Coordinated with the laundry team to ensure consistent linen availability and handled damaged items for repair or replacement. Maintained organized and clean linen storage areas.

Room Attendant / Laundry Attendant

Lake Naivasha Sawela

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Handled guest laundry services, including collection, washing, drying, pressing and delivery. Operated washing, drying and pressing equipment, applying correct chemicals for different fabric types. Maintained cleanliness and organization of the laundry area and ensured quality control and proper handling of guest items.

Public Area Housekeeper

Lake Naivasha Sawela Lodges

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Maintained cleanliness of public areas, ensuring high standards of hygiene and presentation throughout the property. Performed routine cleaning tasks, monitored supply levels and reported maintenance issues promptly.

Languages

English

fluent

Swahili

fluent

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Last updated: 2 місяці тому