Candidate profile

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8 years of experience

Skills

Customer Service Technical Support Administrative Support Sales Support Business Administration Microsoft Office Financial Reconciliation Inventory Management Report Preparation Client Relationship Management Problem Solving English Communication Portuguese Communication

Experience

Portuguese Customer Service Representative

Cigna Healthcare & Benefits

2024-02 - 2024-10

Delivered phone and email support to Portuguese‑speaking healthcare members, handling inquiries about benefits, coverage and member services. Resolved issues promptly, maintaining high satisfaction scores. Prepared weekly interaction reports and identified service trends. Collaborated with cross‑functional teams to ensure accurate information delivery.

IT Support Specialist

Marine Trading

2020-05 - 2023-05

Provided hardware, software, internet and communication system support to all staff. Managed service requests, created user accounts and configured devices for new employees. Trained personnel on IT best practices and company systems. Produced operational and location reports for management, contributing to improved service efficiency.

Administrative & Sales Assistant

H20 International Mozambique

2019-09 - 2020-05

Supported daily business operations through invoicing, bank reconciliations and finance record keeping. Managed customer agreements, sales documentation and handled inbound inquiries. Oversaw petty cash and monitored inventory levels to ensure stock accuracy. Assisted sales team with order processing and client follow‑up.

Translator & Voice‑Over Artist

African Voices and Dubbing Company (AVDC)

2016-01 - 2019-12

Translated written content between English and Portuguese for various media projects. Performed voice‑over work for television series and films, ensuring linguistic and cultural accuracy. Contributed to multilingual localization initiatives, enhancing the reach of client productions across Portuguese‑speaking markets.

Finance & Administration Intern

International Federation of Red Cross and Red Crescent Societies

2017-01 - 2018-12

Maintained inventory records and organized documentation for the humanitarian organization. Compiled invoices for finance processing and performed reconciliation tasks. Assisted in filing accounting and administrative records, supporting efficient financial operations.

Education

Bachelor of Commerce (Business Administration)

Languages

English

fluent

Portuguese