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Skills
Experience
Guest Relations Officer (Intern)
Ngong Hills Hotel
2026-02 -
Delivered professional reception services for guest check‑in and check‑out, handling reservations, inquiries and complaints. Coordinated closely with housekeeping and other departments to ensure seamless guest experiences. Maintained accurate guest records and upheld high customer‑service standards.
Receptionist (Intern)
Ngong Hills Hotel – Nairobi, Kenya
2026-02 -
Managed daily front‑desk operations, processed payments and issued receipts, and handled phone and email communications professionally. Updated guest information in the hotel management system and ensured smooth administrative flow.
Hostess (Intern)
Ngong Hills Hotel – Nairobi, Kenya
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Welcomed and seated restaurant guests, managed reservations and guest flow, and coordinated with service staff to ensure a smooth dining experience. Handled guest inquiries, special requests and kept the reception area clean and organized.
Business Center - Office Administrator
Ngong Hills Hotel, Nairobi
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Oversaw daily operations of the business center, assisting guests with printing, scanning, photocopying and document preparation. Provided support for fax, email, internet access and other computer‑related services while maintaining equipment functionality and inventory of stationery.
Front Office Intern
GoCare Training Institute
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Welcomed visitors, managed front‑desk operations and directed phone inquiries. Performed data entry, record keeping and documentation tasks, maintaining a clean and organized front office environment.
Office Assistant
National Intelligence Service (Universal)
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Supported daily office operations, managed filing systems and prepared reports and official correspondence. Ensured confidentiality of sensitive information and assisted staff with coordination and communication tasks.
Languages
English
fluent
Last updated: 2 місяці тому